Why Alliance

Operations Framework

Independent SBU structure provides
  • More ownership to team
  • Agility of a small company, Clear accountability
  • Diversifies operational risk

Transparency

  • Real-time reporting and statistics to client
  • Live monitoring of agents from clients’ desk anywhere in the world

Process Orientation

  • SOP (Standard Operations Procedures) manual defined for each process
  • Process driven Operations and Delivery model
Data Library & Knowledge Portal
  • Efficient mechanism of storing and management of data
  • Reuse of data and customer/respondent history to increase efficiency and effectiveness of future transactions
  • Knowledge Portal for each domain with incentives for submission and usage of data
Business Continuity
  • 1:3 redundancy on voice and data connectivity; 1:2 redundancy on all technological equipments
  • Disaster recovery plan

Training and Development

At Alliance Group International Group, training is a learning process that involves the acquisition of knowledge, sharpening of skills, concepts, rules, or changing of attitudes and behaviors to enhance the performance of employees Training is activity leading to skilled behavior.

  • It’s not what you want in life, but it’s knowing how to reach it
  • It’s not where you want to go, but it’s knowing how to get there
  • It’s not how high you want to rise, but it’s knowing how to take off

Each and Every employee at Alliance goes through training and is mapped to development path. There are various stages of training and also different methodology used for each stage.

Quality Commitment

  • 100% of all calls made are recorded, transactions logged
  • Dedicated Quality Audit team for each process to audit the calls recorded and transactions logged
  • Dedicated Quality Control team for each process to focus on improving the quality through feedback and coaching
  • Data delivery at multiple stages for validation from client and early correction
  • ISO 27001 certified processes with ISO BS 7799 Data Security Standard implementation